About hair systerms

1. What are the differences between virgin hair, Remy hair, and non-Remy hair?

Virgin hair, Remy hair, and non-Remy hair are all 100% human hair, but they are very different in quality, lifespan, and price.

Virgin hair is the top-class human hair cut directly from the donor’s ponytails with all cuticles in the same direction. It is completely unprocessed and intact hair that has never been chemical-treated, dyed, bleached, and colored. The hair keeps its natural state, and the cuticles are well-kept. However, virgin hair is now very rare in the market and rather expensive.
Remy hair is the second-best human hair harvested directly from a donor’s ponytail with cuticles all in the same direction. Different from virgin hair, it is slightly treated with acid. During the process, some cuticles are removed and, thus, fewer tangling problems will occur while using, the hair will also become more soft, shiny, and silky. Of course, the chemical treatment will affect the lifespan of hair, so it is not as durable as virgin hair. For its reasonable price, Remy hair is the most commonly used hair on the human hair wig market.

Non-Remy hair(normal hair) is any hair from a human scalp — which means it can be any hair that comes from the floor of a hair salon, a brush, or even a corpse. The cuticles of normal hair are not all in one direction. In case of hair tangles, normal hair will be treated with acid, during the process cuticles are removed, and the hair will become very soft and thin.

2.How to Choose The Right Base Type

	Lace	Skin	Mono
Breathability	★★★★★	★★★	★★★★
Lifespan	About 3 months (Swiss lace 1 month)	1-3 months; 3-6 months for knotted skin	3-6 months
Price	★★★★	★★★	★★★★
Features	Breathable and natural. The best option for hot climates.	Realistic, knotless, easy to wear and take care of. Both skin thickness and knotting method affect the lifespan - the thinner the base, the shorter the lifespan, e.g., 0.03mm base can last only a month.	Strong, durable and cost-effective.

How to use and maintain

3.How do l install a hair system to the head?

Firstly, you would need to shave your customer’s head and thoroughly clean the scalp with alcohol spray.

Next, you are going to apply either tape or glue or a combination of both to the hair system base depending on the base material and base structure.

Then it comes to the attachment process, which needs you to carefully and accurately place the hair replacement system on your customer’s scalp and make sure it is fully kept in place.

After it is done, the hair replacement system should appear very natural and realistic with its hair naturally blended with your customer’s hair.

4.How often should l wash the hair system?

The frequency to wash the hair system may vary from one individual to another. It depends on a large number of factors including your frequency of wearing, how much you sweat, the humidity level, and the extent to which you keep it in a clean condition. Typically speaking, most hair replacement systems need washing once every one or two weeks. Please don’t overdo it, as too much wash will lead to dryness and the fading of the hair color.

5.How do l avoid hair shedding from hair systems?

Pulling hard on strands of hair is the major reason that leads to hair shedding. Please stay gently and move slowly when you are cutting, brushing, or washing your hair system.

For V-looped and injected hair systems, we don’t recommend that you brush the hair when it is wet, especially after it has been soaked in hot water. Since these two knotting methods are knotless, such action may result in hair shedding.

Use a hair conditioner or hair oil to smooth the hair and avoid any hair tangles.

6.How do l avoid/deal with the hair tangling of the hair system?

Taking good care of your hair system and keeping the hair in a healthy state is the best way to avoid hair tangles. Following these tips below can avoid hair system tangles to a large extent.

1. Keep the hair system clean. Wash the hair system every one or two weeks to remove dirt that may lead to hair tangles.

2. Use a wide-tooth comb to brush curly hairpieces, especially ones with small curls such as kinky curls, yaki curls, or Afro curls when the hair is completely wet or completely dry. Comb the hair gently and slowly – do not pull or rake it.

3. After washing, it is better to let the hair dry naturally. If you do use a hairdryer, use your hand to curl the hair in the direction of the curl at the same time as this will help the hair keep its shape.

4. Use a hair conditioner or hair oil regularly to smooth the hair.

5. If the hair is particularly long, you should divide the hair into several segments. Comb gently from the hair tips and gradually move up.

6. Consider sleeping on a silk or satin pillow. This will reduce friction which is a major cause of hair tangling and breakage. Never sleep with wet hair as it is likely to result in tangling.

7. How do l avoid the hair color of the hair system fading during daily use?

Following these tips to avoid the hair system fading while using it on a daily basis will help you effectively avoid hair color fades.

1. Do not wash the hair too frequently and only use cold or warm water when washing it.

2. Use shampoo or conditioners specifically made for hair systems.

3. Do not dry your hair system with a blow dryer for a very long time or at a high temperature.

4. Do not use a hair curler, hair straightener to style the hair system.

5. Do not get your hair system exposed to other high temperatures, like hot water, strong sunlight.

6. Do not get your hair system exposed to excessive amounts of chlorine, salt, or other harmful substances.

8.How do l take care of the hair system in daily use?

1. Use a wide-tooth comb to brush it gently and slowly or simply use your hand.

2. Wash the hair system once a week with shampoo and a hair conditioner special for the hair system.

3. Use hair oil regularly to moisture the hair.

4. Stay away from high temperatures and harmful substances like chlorine and salt.

5. Use a soft, silk pillowcase if you wear it at night.

6. Use a hair system stand to keep the shape of the hair if you remove it at night.

Ordering & Payment

9. What methods of payment do you accept?

Here are the payment methods that we accept at Eleanor Hair: PayPal, Western Union, Money gram, Bank transfer, VISA, Mastercard.

10.What currencies do you accept for payments?

You may choose to pay in US Dollars, Canadian Dollars, Euros, British Pound Sterling, Australian Dollars, New Zealand dollars, Singapore Dollars ,or Swiss Franc. when you place an order. Please contact your sales representatives to confirm the payments.

Delivery & Shipping

11.When can my order be sent out after l make the payment?

Stock hairpieces are available for immediate shipment within 1-3 working days.

For custom orders, production time will vary from 4-12 weeks based on different types.

If you ask for add-on services like cutting base, haircutting, styling, etc., it will take additional 1-3 working days to be sent out to you.

12.How long does the shipping take?

Normally, shipping will take about 4-7 working days from Eleanor Hair warehouse to your doorstep.

13.What kind of shipping method do you use to ship my order?

Typically, we will use FedEx to make the shipment.If you prefer other express services like DHL, UPS, EMS, etc., please kindly ask our customer service or sales representatives for help.

14.Who should be responsible for customs duty if it is incurred?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from a region must clear customs first. It is the responsibility of the buyer of record to pay the duty.

Return & Exchange

15.What's your return & exchange policy?

We gladly offers returns and free exchanges for stock orders unaltered, unworn, unwashed, undamaged, and in original packaging that are within 30 days of the purchase date.

16.What's your warranty policy?

Within 30 days, for any manufacturing mistakes, defects, or any quality problems we will remake or repair the product free of charge or refund the money back to you after receiving the returned unit as per your request.